Frequently Asked Questions

Unlocking a mobile phone removes the simlock from the phone so that you can insert other SIM cards into your mobile phone. A simlock is a security feature on your phone that prevents you from using SIM cards from other providers. Your provider has put this simlock on your phone to ensure that you can only use SIM cards from that provider. So you can only call this provider, so they can make a lot of profit on you.
For example, if you want to keep your old number, but you have bought a new device with a simlock on it, it is first necessary to unlock the device.

The way we unlock phones is permitted under Dutch law.

You can visit us in Apeldoorn or send us your phone by post. If you wish to visit us, this is only possible by appointment. For more information or to make an appointment, please contact us by phone or e-mail.

No, if we suspect that it is a stolen or illegal device, we will report it.

No, we can unlock almost all brands of phones, however apple is excluded by us.

Through our online services you can pay safely with iDeal

If you visit us on location, you can pay cash or by PIN (also contactless).

Need Help?

We are available 24/7 by email
for all questions you have.

+316 146 190 19

Our opening hours:

Monday - Friday

18:00 - 20:30


11:00 - 18:00



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